By the time the digital revolution began to take hold, many industry experts were already lamenting the death of IT as we know it. Many IT practices and processes are becoming obsolete or automated, and even more traditional roles are absorbed or redefined. More than ever, companies are able to purchase Software-as-a-Service or “on-demand” software that fulfills all of their IT needs. To some, this spells the end of IT organizations.
However, the opposite has proven to be true. Rather than floundering, IT organizations are beginning to flourish in our modern digital transformation. Historically, IT departments have been organized in silos, with complementary roles, services, and processes stacked together and independent of other processes. Now they have the opportunity to redefine the way they do business by offering operations in a similar as-a-Service platform.
The Transformation to As-a-Service
IT is already changing in a variety of ways. Automation, cloud computing, and the rise of mobile will all dramatically change the way we do business. Additionally, the need for as-a-Service offerings will only increase. Executives want to get all of the pieces of the puzzle in one place, including software, hardware, and additional services.
These buyers aren’t IT buyers, and they often don’t recognize that these un-siloed pieces may not always work together. This is where the traditional IT organization will find its place. Service integration will allow business executives to purchase service packages and fit them together into a cohesive IT structure that allows their organization to operate.
So What Is the Future of IT?
As with any change, it will be difficult to adjust to this radical restructuring of IT organizations. Rather than being the central buyers of new tech, IT will serve as service integrators for Operations-as-a-Service packages. When an organization orders has separate services that perform different functions, they’ll need a way of allowing these services to communicate.
IT specialists will be integrators and managers, and while this is outside of their traditional roles, it may actually increase their leverage and their role in revenue generation. As-a-Service offerings are more affordable than ever, which will remove the stigma of the “IT budget,” allowing this re-imagined IT organization more flexibility and more resources to invest in new technologies.
Traditional IT organizations aren’t going anywhere anytime soon. Rather, they must adjust to the changing landscape and the evolving ways businesses interact with necessary IT functions. By responding to these changes, IT organizations can stay relevant and flourish in the transforming digital world.